Case Study
30% lower costs and 100% more peace of mind
How CX Dystrybucja regained control of its B2B platform with ONe
CX Dystrybucja has reduced its B2B platform maintenance costs by 30% and regained full control of the online sales process. With the implementation of ONe, the team gained a stable tool that supports daily work and strengthens customer relationships.
CUSTOMER STORY
- 20 years of experience
CX Dystrybucja Sp. z o.o. is a company with more than 20 years of experience in B2B sales. Since 2014, it has been operating as an independent entity, developing its offer of school, office and creative products and building its position as the exclusive distributor of brands such as Maped, Maped Creativ, Maped Picnik and Stick’n on the Polish market.
The company serves both large wholesalers and smaller shops, responding to the needs of customers from different market segments
- Complexity
Today, CX Dystrybucja is not just a distributor – it is also a provider of comprehensive logistics services, including warehousing, order handling, documentation management and display preparation.
For several years, the organisation has been operating under a holacracy model, in which responsibility for the company is spread across the entire team. Every employee has a real say in decisions, which translates into speed of action, clear communication and high commitment. This unique approach also requires proven, stable technology solutions – ones that support, rather than slow down, day-to-day work.
- Stability
Why ONe? After experiencing two previous B2B platforms – including one built from scratch and another that proved unreliable – CX Distribution was looking for a solution that was not only modern, but above all stable, predictable and developed by a dedicated team.
The choice fell on ONe – at the perfect time, when the company was ready for a new phase in digital B2B sales.
CASE STUDY
Challenge
Prior to the implementation of ONe, CX Dystrybucja was using a second B2B platform, which proved to be inefficient and unstable. Regular crashes, lack of data synchronisation, non-transfer of orders and disappearing documents were just some of the problems that affected not only the productivity of the team, but also the company’s image as a reliable supplier.
Most processes had to be performed twice – both on and off the platform. This caused disorganisation of work and frustration for both the internal team and customers. Daily messages about system unavailability undermined the reputation that CX Dystrybucja had worked for years to build.
The company needed a stable,
modern and trusted solution,
that would allow:
- ensure operational continuity,
- automate key processes,
- regain the trust of customers and improve the quality of services,
- to re-establish itself as a B2B technology leader in the distribution industry.
- Solutions
After previous experience, the CX Dystrybucja team approached the choice of a new platform with great caution. The decision to work with ONe was preceded by reference discussions with other customers, who emphasised the well-planned implementation process and the active involvement of the ONe team at every stage.
For CX Dystrybucja, the key factors were the stability of the solution, the readiness to integrate with SAP Business One and a true collaboration – a partnership, not a one-sided one. The ONe team not only presented a ready-made tool, but was also ready to listen, react and develop the product in response to the customer’s specific needs.
- Implementation process
Although the launch of the platform itself went smoothly, it was not without its challenges – particularly in terms of integration with SAP BO. Initially, incorrect assumptions were made about the version of the system, resulting in delays and the need to find solutions together. It was not without moments of tension, but the ONe team did not shy away from difficult discussions. On the contrary, it faced them with openness and commitment. Problems were named, taken seriously and resolved.
At the internal collaboration stage, the CX Dystrybucja team showed a great deal of independence and discipline – they managed the implementation schedule themselves, monitored progress and took care of the pace. Here, the organisation’s holocratic management style was influential. The whole process was transparent and well organised from both sides.
‘Honesty in communication, clear expectations and a partnership approach – these are the elements that made this implementation stand out from previous experiences.’
Key values delivered
Integration with SAP
Business One
This was one of the most important, but also the most difficult, parts of the implementation. Initially, a different version of the system was assumed than the one actually used by the client, which caused delays and required adjustments on both sides. Despite the challenges, ONe actively sought a solution – involving the technical team, listening to the needs and transparently communicating the next steps. This resulted in a stable connection to the ERP system, which today underpins the entire sales process.
Promotional panel
and CMS
The promotions module was one of the most eagerly awaited functionalities – with it, the marketing and sales team could finally manage promotional campaigns themselves, without having to involve external IT resources. Despite some imperfections in the documentation at the outset, the tool proved intuitive, flexible and much easier to use than previous solutions. The ability to create banners, messages and promotions independently has translated into more dynamic sales activities.
Newsletter, catalogues
and B2B materials
The new platform has opened up space for something that was previously missing – an information layer. CX Dystrybucja customers can now sign up for newsletters, download up-to-date catalogues, view certificates, product videos or instructions from their B2B account. This has not only improved customer service, but also relieved the burden on the sales and marketing department, which previously had to deliver these materials individually.
Cyclical meetings
with ONe mentors
One of the key success factors is the ongoing support on the ONe side. Regular meetings with a dedicated account manager – who knows the history of requests, is aware of statuses and is knowledgeable – have enabled and are enabling issues to be resolved more quickly, eliminating misunderstandings and greatly improving communication. For the CX Dystrybucja team, this not only provides operational support, but also a real sense of partnership and care.
Małgorzata Wołek
CX Dystrybucja Sp. z o.o.
‘Working with ONe is peaceful – the stability of the system is crucial to us and gives us a sense of calm in our daily work.’
RESULTS
Measurable effects of implementation
Reduction of B2B platform maintenance costs by 30%
By moving to a stable, transparent solution, CX Dystrybucja has significantly reduced its system maintenance expenses – most notably by eliminating unforeseen charges for repairs, tests and patches that previously burdened the company despite inefficient system performance.
Regained control of the online sales process
The team has stopped being concerned with ‘firefighting’ and instead focused on building value for the customer. The platform works predictably and as intended – giving a real sense of control and operational security.
Improving customer
relations
Thanks to the stability of the tool and improved communication, customers have returned to using the platform in their daily work. The transparency of processes and the ability to access information quickly have increased their comfort and engagement.
Greater independence
for teams
The platform enabled marketers and salespeople to manage promotions, communication materials and customer communications themselves – without the need for additional IT resources.
Additional effect
An additional effect: ONe has become not only a tool, but also a space for building relationships with B2B customers. From the platform, CX Dystrybucja publishes news, makes catalogues available, conducts newsletter sign-ups and provides sales support content – such as certificates, videos, instructions and descriptions of new products.
Are you looking for a stable and predictable B2B platform that really supports your team?
See how ONe can help your business build a better buying experience, streamline processes and take back control of sales. Get in touch – let’s talk about your needs.
ONe Company sp. z o.o.
ul. Strzegomska 2-4
53-611 Wrocław | Poland