Our Story ONe
Over two decades of activity in the retail sector, I have been trying to find ways to improve the work of salespeople by automating routine processes. I wondered how to increase the quality of customer service, deliver more value and build loyalty. This reflection gave rise to a vision of an ideal system that could streamline sales processes and grow companies. Together with the ALLWINS team, with whom I was guiding companies through digital transformation, the idea of creating a custom tool was born. Internal discussions and workshops yielded the concept – for now in the form of presentations, spreadsheets and documents, which we presented to our clients. Their enthusiasm was incredible, as they didn’t know that such a comprehensive system was possible.
Once we had a vision, a design and potential clients, we needed a contractor to materialize our dream. This led us to Unity Group, which seemed the best choice for high-tech development. After exchanging ideas and presenting the vision, they were ready to take on the challenge.
ONe is a joint venture – clients and influencers came together and created a co-ownership model. Investors co-created the tool from the very beginning, expressing their expectations, needs and problems they wanted to solve with ONe. We all agreed that we wanted to do this, and in October 2018, in Krakow, Poland, we signed the agreement that started our journey together.
ALL in ONe
How was the ONe concept born?
Omnichannel
Why do we call ONe an omnichannel commerce platform?
ONe is a new product class that we describe as an omnichannel commerce platform – a platform for managing multiple sales channels. In ONe, we connect sales staff and customers in the online world, providing a consistent quality of service, regardless of the communication channel. ONe integrates tools such as PIM, WMS, CRM, ERP and more, saving sales staff time in switching between different systems to serve customers. When creating ONe, we always had in mind any company that wants to go through a digital transformation.
We knew that ONe would be a SaaS solution, always providing the latest version of the platform, at no more cost than a salesperson’s salary, and launching online sales could be done very quickly.
Work on the platform
How is such an advanced tool created?
Once we established the scope of the MVP (minimum viable product) project and got the guidelines from the architects, we started working on the platform. We wanted to create a tool that would be flexible and easy to update. We decided on a microservices architecture, separating the backend and frontend, and using the AWS cloud, taking care of data security. ONe is a proprietary solution, written from scratch, so we know it well. Once we had a solid code base, we proceeded with automated testing.
We now have 5 testers and 15 developers working on ONe technology. Our team is maturing, we have established areas of responsibility and feel that all processes are well organized to be ready for rapid growth.
Business to business
B2B Platform
Another milestone came from a business client, Euroterm, which wanted to test ONe’s B2B platform. Thanks to our joint commitment and proper preparation for the digital transformation, we reached a ceiling of 50% of online sales within 12 months, which confirmed that we were on the right track. However, it was only then that we really began to understand…
First implementation
Customer trust has proven to be the key to success
It’s been a year since we created the MVP for our first client and investor – the Hungarian company Daniella Villamossag. It was an excellent test for us, which brought not only challenges, but also a lot of satisfaction. Throughout the process there was not a hint of malice, just full understanding and commitment to improving the tool.
Thanks to comments and suggestions, we were able to significantly increase the usability of the D2C (direct-to-consumer) platform and improve customer interaction with our system. The product was not perfect, but we already knew we were heading in the right direction.
Beauty industry
Advanced promotion modules
Just when we thought we knew everything about the B2B platform, we learned about the needs of our next client, the Fale Loki Koki brand. In the beauty industry, product presentation and the visual aspect play a key role. Therefore, while working on the platform for Fale Loki Koki, we focused on developing the advanced promotions module, which turned out to be a priority for increasing sales and retaining loyal customers.
This makes Fale Loki Koki a leader in online sales in the hairdressing market.
Groundbreaking part of ONe
Trader’s panel
After the successful implementation of the B2B and D2C parts of the platform, it was time to create a TRADER PANEL, which moved traders to the online world, where their customers are. The Trader’s Panel is a combination of a CRM system and an e-commerce platform, allowing traders and customers to exchange information and collaborate in one environment.
ONe Company sp. z o.o.
Strzegomska 2-4, 53-611 Wroclaw | Poland
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